Technology
Call Center service development depends upon the technology, especially in Telecommunication, Organization capability known as per their advance technology Software.
HEQC possess Latest Call Center Technology Solutions which keep us connected with our potential customers and improve the Quality of services.
For instance some of our technical expertises are –
Customer Relationship Management (CRM) Solutions to increase the productivity through development of top level customer relationship with quality feedback.
Interactive Voice Response System to make the Telemarketing services easy as it's a way to handle the call automatically.
Computer Telephony Interaction for Receiving Incoming Calls, Transfer Calls, Monitoring Calls, Voice Mail Retrieval, Record Call History, Place Outside Call and Transfer Calls.
Automatic Call Distribution to support Daily Call Summary by Agents, Alarms if Callers in Queue, Call Back Message Support and Reporting.
Call Recording and Monitoring Solution to improve the customer service by Live Monitoring, 100% Call Recording and Management, Remote Call Monitoring, Call History etc.
Predictive Dialing to increase Telemarketing Productivity. It helps to promote Outbound Telemarketing, Debt Collections, Market Research, Customer Service and Follow Up.
